General Complaints and Dispute Resolution

Members may lodge complaints, in writing to the Society via e-mail (benefitpost@dbbs.co.za ) or post (PO Box 1922, Kimberley, 8300) for the attention of the Principal Officer.

All complaints received in writing will be responded to by the Society, in writing, within 30 days of receipt thereof.

Any dispute may be referred to an expert committee for an opinion. A final decision by the Principal Officer in consultation with the Chairman of the Board regarding the dispute will be binding on both parties in terms of the Rules of the Society.

Any member has the right to appeal to the Council for Medical Schemes against the decision of the Principal Officer. Such appeal must be submitted to the Council and needs to be furnished to the Registrar not later than three months after the date on which the decision in question was made by the Principal Officer.